Product FAQ

Find the answers to our most common questions and concerns about our kits and services below. If you don't see what you need, please feel free to contact us and we'll be glad to help.

What's included in your test kits?

Each kit comes with: 

  1. Screw top sampling tubes (for collecting saliva)
  2. Detailed instructions for sampling
  3. Pre-paid return envelope/shipping container

Results are returned via email typically within a week of sending.

Do your kits require a blood or urine sample?

Nope! The testing process is simple and requires only a little bit of saliva. In other words, simply spit in a tube! You can do it from your home.

Do I have to visit a lab or doctor's office to use a test kit?

No, you sure don't! Everything you need is supplied in our test kits can be used in the comfort of your home.

How do your kits work?

After you collect your saliva sample using the provided kit and instructions, you simply mail the sample back to us with the pre-paid shipping label. Your sample will be tested in our lab and the results sent back to you within five business days--but it's usually a lot sooner!

Are the test kits reusable?

No. Our testing supplies are sent to you sterile and are only to be used once. We safely dispose of all testing materials after our analysis is complete.

How long does it take to get my test results?

We'll send you your results within five business days of receiving your test kit in our lab. We usually send your results back a lot more quickly, though!

Do I have to pay to ship my test kit back to you?

Nope, an envelope with a pre-paid shipping label is included with your kit. Just drop it in the mail when you're done and it's off to the races.

 

Got other questions? Drop us a line and we'll be glad to help.